Open Office strives to provide our customers with superior assistance in regards to our return services. To ensure that our customers are satisfied with the product(s) they order, we offer a 30 day product guarantee. Within 30 days of delivery, Open Office will refund the full amount, minus the cost of shipping, on most new unopened items. If Open Office discovers that it was an error on our part, we will pay the return shipping for the incorrect or defective item. Customers shall expect to receive their refund within 2-4 weeks. This time frame estimate includes the shipping transit time back to our Store location, an authorization check and your refund processing time. Refunds are only issued back in the form of the original method of payment. If a customer has received an incorrect or defective item due to an error on our part and would like to receive a replacement, Open Office will pay the return shipping price for the incorrect item and ship the correct item out to the customer using upgraded shipping. All return orders can be processed by This E-mail: [email protected] .We will notify the customer by email once we’ve received and processed the item.
*Electronic delivery – Open Office will send the product/license key through a manufacturer verification process in order to make sure the product has not yet been activated or tampered with. Once this verification process is complete and the product has passed, Open Office will refund the purchase price of the product to the original method of payment.
- Open License– Open Office may charge a 15% restocking fee on Open License orders that have been fulfilled.
- Retail Licenses– Open Office may charge a 15% restocking fee on retail orders that have been fulfilled.